FAQ

FAQ

With the help of various finishing processes, we offer you all shapes and colors from printing to engraving. You can entrust the design of the desired article to our free graphic service. Even if you don't have a logo yet, our graphic service is there for you.

If you have any further or special questions, please do not hesitate to call us on 0821 - 609 99 99 0.

Depending on your requirements and wishes, we use different processes to refine your desired article, which makes the respective characteristics visually noticeable.

You can choose from any transmission of the data in electronic form. Both uploading to our homepage, sending it by e-mail, and sending USB sticks or CDs by post.

You can place your order with the desired quantity both on our homepage, by email (service@infinityintro.com) or by post. The fastest way is through our homepage: You choose your items, enter the quantities and request an offer via the shopping cart. Then our service staff will contact you by phone to discuss printing options and costs.

We recommend personal advice from our team on 0821 - 609 99 99 0.

Please note the specified minimum order quantities.

We are happy to meet your special requests, which may not be included in our wide range of products, but most likely belong to our even broader range of services.

Simply by phone (0821 - 609 99 99 0) or email (service@infinityintro.com), our consulting team is there for you!

Are you looking for a specific item or can't you choose a combination of item and print option? Our advisory team will be happy to help you with any concerns.

We recommend that you obtain non-binding advice by phone on 0821 - 609 99 99 0 or by email (service@infinityintro.com).

We accept your sample order request by selecting a single copy of the desired item (s) in the product view of our homepage, by calling (0821 - 609 99 99 0) or by email (service@infinityintro.com).

In addition, we can print on your sample article, whereby in addition to the unit price of the article, you have pre-printing costs for the proof sample. If you place an order with us according to the sample article, we will of course offsetthese costs with you.

Yes, even several: If you pay in advance, you will receive a 4% discount. You benefit from larger discounts for large quantities or if you have a time window of 3 to 4 months. Our discounts always refer to the total amount.

You can pay for your orders in advance and benefit from a 4% discount. For existing customers, we may also offer payment on account. Basically, your order will only be processed after prepayment of half (% 50) of the total amount, the remaining amount must be paid after receipt of the goods.

Exclusively for sample orders, we only offer payment on invoice, which does not include any proof samples.

Transport costs vary depending on the weight and size of the order. However, these can be charged separately when ordering multiple items.

In the case of sample orders, a flat rate will be charged, which is made up of shipping and administration costs.

As a rule, the transport costs are not included in the offers. As soon as your order is ready for dispatch, our team of consultants will inform you in writing about the transport costs.

After all questions about the order have been clarified, it usually takes 20 to 30 working days for your order to arrive. The expected delivery date can be found in the order confirmation or in the purchase contract.

We deliver to all of your delivery destinations worldwide. You decide where to go!

Be it all or part of it, we will be happy to keep your order in our warehouse until you need it.

Refined articles and orders from companies are non-returnable, however, with refinements you will get a digital preview of your desired article. In order to meet your wishes and ideas, printing and production only begin after your approval.

Of course we also offer sample orders in advance.

In rare cases, it may happen that individual items have deviations, such as color or printing errors. You can of course complain to us. Please contact your service consultant by phone or e-mail. We would be happy to discuss further details in a personal meeting.

After we have resolved all questions regarding your order, we take care of everything, from production to printing to the arrival of the delivery to you.

Of course we will inform you in advance about the expected delivery date.